Returns & Exchanges

Due to the perishable nature of our artisanal sweets, we strive to ensure every batch arrives in perfect condition. If you are unsatisfied with your order due to damage or defects, please contact us within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please check your caramel selection for any signs of transit damage or temperature-related issues.

• 2.
  Document the Issue

  Take clear photographs of the product and its original packaging to help our quality control team assess the claim.

• 3.
  Contact Support

  Email our confectionery experts at [email protected] with your order number and the photos you collected.

• 4.
  Resolution Process

  Once approved, we will initiate a fresh shipment of your favorite treats or issue a digital gift card for the full value of the affected items.